Cancellation Policy

Effective Date: 17 May 2025

At ZAPPEE, we understand that sometimes plans change. That’s why we offer a simple and fair cancellation process for your fashion orders.

✅ Order Cancellation by Customers

• Customers can cancel their order only before the vendor accepts the order.

• Once the vendor has approved or accepted the order, cancellation will not be allowed.

• If you cancel your order in time:

  • Prepaid orders will receive an automatic full refund.

  • Cash on Delivery (COD) orders will be cancelled without any charges.

❌ Cancellation Restrictions

• Orders cannot be cancelled:

  • After the vendor has accepted/processed the order.

  • Once the item is out for delivery.

• Frequent last-minute cancellations may result in restrictions on your account.

🚚 Order Rejection at Delivery

• Rejection of an item at the time of delivery will be treated as a return (if within the return time window).

• In such cases, the Return & Refund Policy will apply.

📦 Cancellation by ZAPPEE or Seller

An order may be cancelled from our side due to:

• Unavailability of the product

• Incorrect or incomplete address

• Technical issues in payment or stock sync

• Any suspected fraudulent activity

In such cases, the customer will be notified, and a full refund will be initiated immediately (if prepaid).

📩 Need Support?

For help with cancellations or any issues, contact:

support@zappee.in
Support Hours: 9 AM – 9 PM IST