Privacy Policy
Effective Date: 17 May 2025
ZAPPEE ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services for Customers, Vendors, and Delivery Partners (collectively, the "Services").
By using the Services, you agree to the practices described in this policy.
We collect the following personal data:
Customers: Name, phone number, delivery address/location.
Vendors: Name, store name, phone number, business address/location.
Delivery Partners: Name, phone number, operational location.
When you use our Services, we may automatically collect:
Device information (type, OS, device ID)
IP address
Browser type and version
App usage statistics
Session activity and interactions
Referral sources
We use cookies and similar tracking technologies to:
Maintain sessions and login states
Analyze traffic and app performance
Improve personalized user experience
We use your data for the following purposes:
To create and manage user accounts
To process orders and facilitate deliveries
To verify identities and ensure secure access
To improve app features based on usage patterns
To analyze performance and user behavior
To process payments through Razorpay
To communicate with you (e.g., updates, support)
To comply with legal and regulatory obligations
We may share your data with:
Firebase for authentication, storage, and analytics
Razorpay for payment processing
Delivery Partners, for fulfilling customer orders
Vendors, for preparing and confirming orders
Legal authorities when required by law
We do not sell your personal data to third parties.
All data is securely stored on India-based servers.
We use encryption, role-based access controls, and security audits to protect your information.
Despite our best efforts, no system is 100% secure. Please protect your account credentials.
You can view and update your personal details through the app settings.
You may delete your account through the app. Upon deletion, your data will be permanently removed from our systems within 30 days, except where retention is required by law.
If you wish to receive a copy of your stored information or restrict certain types of processing, you may email us at privacy@zappee.in.
Our Services are not intended for users under the age of 12. We do not knowingly collect personal data from children below this age. If we discover such data has been collected, we will promptly delete it.
We may update this Privacy Policy from time to time. Changes will be communicated through the app or our website. Your continued use of the Services after changes means you accept the revised policy.
If you have questions or concerns regarding this Privacy Policy or our data practices, contact us at:
ZAPPEE Privacy Team
Visakhapatnam, Andhra Pradesh, India
Email: privacy@zappee.in
Thank you for trusting ZAPPEE with your information.
