Return & Refund Policy
Effective Date: 17 May 2025
At ZAPPEE, we want you to love what you order. However, if something isn't right, we’re here to help.
Customers can request a return within 8 hours after the order is marked as delivered.
To be eligible for a return:
The item must be unused, unwashed, and in its original packaging with tags intact.
The return must be requested through the ZAPPEE app using the "Return" option in the order details.
Returns are subject to approval by our delivery partner, who will inspect the item during pickup.
Once the return is approved and collected, the refund will be processed automatically.
Refunds will be credited using the original payment method (e.g., Razorpay or Cash-on-Delivery refund to bank account or wallet).
Refunds may take 2–5 business days to reflect in your account, depending on your payment provider.
Customers may cancel an order only before the vendor accepts the order.
Once accepted by the vendor, cancellation is no longer possible.
If an order is cancelled in time, the full amount (if prepaid) will be refunded immediately.
Return pickups may be refused if the item is found used or tampered with.
ZAPPEE reserves the right to deny returns or refunds in case of misuse or suspicious activity.
This policy applies only to orders placed through the ZAPPEE app.
If you have any questions or need assistance with your return or refund, please reach out to us at:
support@zappee.in
Customer Support Hours: 9 AM – 9 PM IST (All Days)
